Frequently Asked Questions
We have something to offer everyone. If you can’t decide which tour would be best for your personal needs, please feel free to contact us at 1 808 258 9701. We will be happy to answer any questions you may have to ensure that you make the right choice. We can also design a customized tour for you to make your complete satisfaction even more probable.
You can call us at anytime at 1 808 258 9701 to make a reservation. We can take bookings as far in advance as you wish. However, we can only confirm reservations within a 12 month period.
Immediately after placing your order, you will receive an email confirming your tour and then a second email containing your invoice receipt.
Cancellations made more than 24 hours before the tour will be refunded with a 10% credit card service fee (if applicable). Cancellations made less than 24 hours before the tour will not be refunded. No shows will not be refunded. You are allowed a one-time reschedule for requests made more than 24 hours prior.
For all tours, we recommend bringing a small container of sunscreen and a small camera or phone with picture taking capabilities. If you are participating in a tour that includes swimming, please bring a towel and change of clothes
Dress comfortably. Wear shoes if your tour will involve extensive walking. If you will be visiting Pearl Harbor, the Pearl Harbor management requests that you wear a top and bottom (no bikinis, etc.) and closed-toed shoes. If you will be participating in a tour that will be making beach or swimming stops, please bring beach shoes such as flip-flops, a change of clothes, and a towel.
Our vehicles can accommodate collapsible wheelchairs only; they are not equipped with wheelchair lifts. When you book your tour, please let us know of any special needs in your travel party, such as a front seat or a collapsible wheelchair.
Our tours are available every day of the year. However, please note that most popular facilities, including Pearl Harbor, are closed on Thanksgiving, Christmas Day, and New Year’s Day.
No. During our full-day tours, we will stop at a food service facility at which you will be able to order food according to your own preferences.
Ten percent discounts are provided on purchases of two or more full-day or half-day tours.
To ensure you don’t miss out on any part of your tour, we start and end tours at your accommodations. Your tour guide will be sharing historical information on the way to Pearl Harbor and the tour is completed on the way back to your accommodations.
Cameras are allowed into Pearl Harbor but no camera bags may accompany them.
Pearl Harbor has a strict “no bag” policy to ensure the safety of visitors and staff. Anything with a zipper that can hide contraband items, including diaper bags, purses, fanny-packs, camera bags, backpacks, luggage, etc., are prohibited. A bag check station will be available where you can store your belongings for a fee of $3 per bag.
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